Returns & Exchanges

At Atolea Jewelry, we want you to love your new pieces, which is why we offer a 30-day return and exchange policy from the date of delivery. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the jewelry in its original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.

• 3.
  Ship the Item

  Print your prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.